Important Information
New Zealand Immigration Medical Examination
Dear Client, We look forward to assisting you with your New Zealand Immigration Medical Examination.
To schedule an appointment, please action the following:
- Complete an online information document per family, listing the various people to be seen (adults & children)
- Complete an online MEDICAL EXAMINATION REQUEST FORM, 1 per family, listing the various people to be seen (adults & children)
- Attach to this request form, a scanned copy of the relevant passport per person (adults & children)
- Attach to this application form, any confirmation of NZER / NZHR received from Immigration New Zealand – New Zealand Government – These numbers are unique client identifiers that appear on any official documents you receive.
- Attach to this request form, a copy of vaccine records, where applicable (adults and children) – this includes childhood vaccines, other vaccines and COVID-19 vaccines
- Once all of this information has been received, a representative will contact you via email to arrange an appointment based on your appointment preference selected.
- Currently due to the volumes of medicals requested, there is a lead time of 1 – 2 weeks, however all attempts will be made to fit you in as soon as possible. To note you will be offered the first available appointment – In the event an earlier appointment does become available, you will be contacted and given an option of moving this appointment.
To note : If no appointment confirmation is received from yourself within 48 hours, your application and appointment request will be cancelled.
To note : The complete Medical, including the Medical Examination, X-Rays and identified blood tests should take about approximately 1 – 1.5 hours per person.
Please bring to the Appointment: for each person being examined :
- Proper identification (proof of identity must include at least one government-issued document with photograph and signature, such as a valid passport that was submitted at the time of the application)
- All relevant forms and letters received from Immigration New Zealand – New Zealand Government with confirmation of NZER / NZHR which are unique client identifiers that appear on any official documents you receive.
- A copy of vaccine records, where available (adults & children) – this includes childhood vaccines, other vaccines and COVID-19 vaccines
- Eye glasses or contact lenses, if worn
- Any medical reports or test results that you may have as a result of previous or existing medical conditions should be brought to the consultation for any relevant medical related matters ie recent operations, prescription medication etc. Failure to do so may delay the processing of your medical examination.
- Bloods tests do NOT require you to fast, please eat your meals as per normal.
- Photographs are NOT required. Digital photos will be taken on the day of the consultation
Please be prompt for your New Zealand Immigration Medical Examination and ensure all necessary documentation is produced on arrival for each person requiring the medical examination.
Costs:
(Please note that the costs may vary depending on the medical findings or further testing requirements)
To note: Prices are subject to change without prior notice.
| DETAILS OF HEALTH EXAMINATION | 0 to 11 YEARS | 11 to 15 YEARS | > 15 YEARS / ADULT |
|---|---|---|---|
| Medical Examination by Doctor – Applicable to adults and children (excludes any referrals necessary identified during Consultation) – Urinalysis – Applicable to 5 years + | R1 850.00 | R1 850.00 | R1 850.00 |
| X-Rays (Chest) – Applicable to 11 years + | n/a | R805.00 | R805.00 |
| Mandatory Blood Test/s & Laboratory administration fee – HbA1C Hb, Full Blood Count with ESR, Hepatitis B Surface Antigen (HbsAg), Hepatitis C Screen, HIV, RPR, Creatinine – Applicable to 15 years + (excludes any additional tests necessary identified during Consultation) | n/a | n/a | R2 191.00 |
| TOTAL | R1 850.00 | R2 655.00 | R4 846.00 |
The Medical Examination, X-Rays and Laboratory tests may be paid in cash or with a debit / credit card. We do not accept cheques or medical aid for these assessments.
General Questions & Answers
How do I know if I actually need a medical to be done ?
For any questions relating to whether or not a medical is required by yourself, with your personal circumstances, these need to be raised with your Immigration Consultant directly or the Embassy concerned. For more information on immigration medical exams required for New Zealand, please refer to their webpage : https://www.immigration.govt.nz/new-zealand-visas/apply-for-a-visa/tools-and-information/medical-info
DO I NEED TO MAKE AN APPOINTMENT FOR THIS OR CAN I JUST WALK IN ? HOW FAR IN ADVANCE SHOULD I SCHEDULE AN APPOINTMENT?
An appointment is certainly necessary for this type of medical. Generally speaking the first available appointment will be offered to you, however this could range from the next couple of days to possibly a week or two or three – the general rule would be to allow at least for 10 days in advance.
CAN I USE THIS OPPORTUNITY TO HAVE MY ANNUAL MEDICAL DONE, HAVE ADDITIONAL BLOOD TESTS DONE, UPDATE ANY SCRIPTS THAT I NEED ETC ?
No. Please set up time with your consulting Health Practitioner for these services. The sole purpose of this medical is for the evaluation for a New Zealand Immigration Medical. The consulting Doctor will confirm what additional tests are deemed necessary if the need arises.
I CANNOT ACCESS / COMPLETE THE ONLINE APPLICATION FORM?
At times, candidates encounter delays / system hanging / general hassles with the completion of these forms as they are working from behind a company firewall that does not allow them full access to this site. In the event you are having issues with the online form, please try again using ADSL or 3G services.
I DON`T HAVE AN NZER / NZHR NUMBER, CAN I STILL PROCEED TO HAVE A MEDICAL?
Yes, an Upfront Medical will be done. When submitting paperwork to the embassy / visa office, you must include a copy of your final information sheet with your application.
DO I HAVE TO BRING MY PASSPORT WITH TO THE CONSULTATION ?
Yes. Proper identification (proof of identity must include at least one government-issued document with photograph and signature, such as a valid passport that was submitted at the time of the application) must be brought to the Consultation. TO NOTE, WITHOUT VALID PROOF OF IDENTIFICATION, THE APPOINTMENT WILL NOT PROCEED !
CAN I SUBMIT AN APPLICATION EVEN THOUGH I DON`T HAVE MY PASSPORT WITH ME ?
No. Without a valid passport, your application will not be processed and an appointment will not be made.
DO I NEED TO BRING PHOTOS WITH ME?
No. Digital photos will be taken at the time of the Consultation for each application for the online e-medical system used by the Immigration New Zealand – New Zealand Government
I NEED THE ADDRESS AND DIRECTIONS TO THE CLINIC THAT WILL BE DOING MY MEDICAL?
CAN I CLAIM BACK FROM MY MEDICAL AID FOR THE CONSULTATION, BLOOD TEST/S AND X-RAYS ?
PLEASE NOTE: IN OUR EXPERIENCE, MOST MEDICAL AIDS DO NOT REIMBURSE CLAIMS RELATING TO IMMIGRATION MEDICALS AND ASSOCIATED PROCEDURES.
In our experience, your medical aid is very unlikely to pay for this type of medical, the blood tests and the x-ray associated with this, as Medical Aids generally see this as an elective consultation, and not due to the candidates being “sick” In the event that you do intend claiming these back from your Medical aid, please check prior to attending the appointment, if your Medical Aid will in fact settle these claims (refer details below). You will receive an invoice on the day of the Consultation, however it will be your responsibility to settle the amounts directly with us. The following information will be shown on the invoice : These are the correct procedure and ICD10 codes and we cannot legally amend these to other codes.
- New Zealand Medical by Dr 0192 (Z02.89)
- X-Ray – Chest New Zealand 0192 (Z01.6)
- Laboratory Administration Fee 0210 (Z13.9)
- HIV ELISA 0192 (Z11.4)
- RPR 0192 (Z11.3)
- Creatinine 0192 (Z13.9)
- HbA1C Hb 0192 (Z13.1)
- Full Blood Count with ESR 0192 (Z13.0)
- Hepatitis B Surface Antigen (HbsAg) 0192 (Z11.59)
- Hepatitis C Screen 0192 (Z11.59)
To note: No further discussions/queries regarding Medical aid claims will be entered into.
WHAT HAPPENS IF I AM MENSTRUATING OR I AM PREGNANT?
Portions of the medical examination may be delayed / need to be repeated, if traces of menstrual blood is found at the time of the urine screening. The medical can continue with the test repeated at a laboratory close to you, at a convenient date and time, ensuring the results are submitted to us.
If pregnant – and you do not wish to undergo the x-ray examination required as part of your application, your examination will be put on hold, pending the completion of the x-ray before your immigration medical examination can be finalised.
I AM CURRENTLY ON PRESCRIPTION MEDICATION, IS THIS A PROBLEM?
The medical can continue, but we will require a written report from a prescribing physician indicating the condition for which you are being treated and their expected medical management plan.
I HAVE / HAD A MEDICAL CONDITION, SHOULD I BRING A REPORT ?
Yes. Please ensure any medical reports or test results that you may have as a result of previous or existing medical conditions are brought to the consultation for any relevant medical related matters ie recent operations, prescription medication etc. Failure to do so will delay the processing of your medical examination.
I HAD SURGERY OUT WHEN I WAS 3 YEARS OLD, I AM NOW 43, IS THIS A PROBLEM?
The medical can continue, however for any life changing operation / surgery done, we will require a written report from a physician indicating the condition and the current status / medical management plan.
CAN SOMEONE WATCH MY CHILDREN, WHILE I AM IN THE CONSULTATION WITH THE DOCTOR ?
No. In the event, you are bringing children with you to the appointment, please also bring along a person (child minder / family member) to assist with looking after the children during your consultation. Parents are asked to note that there are other medical professionals working in close proximity and noise levels should be kept to a minimum at all times.
IS THERE SOMEWHERE FOR MY CHILDREN TO PLAY ON SITE?
No. Please ensure you bring books / toys etc with you to keep them entertained as the medical process can be seen as long.
IS THERE A CANTEEN / TEA-ROOM / RESTAURANT AVAILABLE ON SITE?
Yes. There is a coffee shop on the ground floor / main reception with other restaurants / shops across the road at Rosebank Mall. We recommend that you bring water / juice / food with you (especially for the children) as the medical process can be seen as long.
ARE THERE DIFFERENT FEE STRUCTURES FOR DIFFERENT AGES / DIFFERENT TYPES OF VISAS ?
No – the fees are applicable as detailed per the cost schedule breakdown shown above.
I HAVE QUESTIONS ON WHETHER MY FAMILY AND I QUALIFY – WHO CAN I TALK TO ?
We cannot advise, guide or comment on any of these factors – For any questions relating to eligibility, qualifying criteria, different scenarios, these need to be raised with your Immigration Consultant directly or the Embassy concerned, alternatively please follow the link below for further information :
WHAT DOCUMENTS DO I NEED TO SUPPLY FOR MY CHILDREN UNDER THE AGE OF 12 YEARS, TO ATTEND AN APPOINTMENT ?
Children under the age of 12 years, attending an appointment WITH their parent/s, need the following documents : (these need to be brought to the Consultation)
- Child`s Birth Certificate (Mandatory)
- Child`s Passport
- Parent / s Passport / s
Children under the age of 12 years, attending an appointment WITHOUT their parent/s, with a chaperone / legal guardian / family member, need the following documents : (these need to be brought to the Consultation)
- Child`s Birth Certificate (Mandatory)
- Child`s Passport
- Parent / s Passport / s
- Chaperone`s Passport / s
- Letter of authorisation from parent, chaperone / family member / legal guardian, may act on behalf of the parent – CLICK HERE !
Children over the age of 12 years, will be treated as “adults”, namely that only a passport / identification document will be required.
ARE YOU OPEN ON SATURDAYS ?
Please note this weekend service has been discontinued – an appointment will need to be made during office hours : Monday to Friday.
WHAT WILL HAPPEN ONCE I ARRIVE AT THE CONSULTATION ? CAN YOU TALK ME THROUGH THE STEPS OF WHAT TAKES PLACE ON THE DAY ?
WHAT IS THE PROCESS FOR ATTENDING THE MEDICAL, WILL IT REALLY TAKE 1 - 1.5 HOURS PER PERSON?
| AREA | DETAILS | EXPECTED DURATION |
|---|---|---|
| Administration Applicable to everybody | Capture information and photo | 10-15 min per person |
|
Medical Examination by Doctor Urinalysis (excludes any referrals necessary identified during Consultation) Applicable to 5 years + |
Examination by Doctor | 30-45 min per person |
| X-Rays (Chest) Applicable to 11 years + | X-ray to be taken | 5 min per person |
| Mandatory Blood Tests (excludes any additional tests necessary identified during Consultation) Applicable to 15 years + |
Bloods to be taken (NO FASTING NEEDED) | 5 min per person |
I NEED THE DOCTOR TO COMPLETE A MANUAL FORM, HOW DO I GET THIS DONE?
Manual forms are not necessary to be completed by us – this is only for Panel Physicians that do NOT use E-medical – to note your medical records are captured via the E-medical system and submitted electronically directly. Proof of having this medical is provided to you on the day of the Consultation, and once the final health case has been submitted, proof will be sent through confirming this – these documents may be submitted as needed in lieu of the completed manual document.
I WILL BE EXPECTING AN IMPORTANT CALL SO I NEED TO HAVE MY CELLPHONE ON DURING THE CONSULTATION WITH THE DOCTOR ?
Certain cellular and mobile device frequencies may interfere with the medical equipment thereby giving incorrect readings relating to your medical health. Please make arrangements that all cellphones and mobile devices are switched off during the Consultation to ensure undisturbed communication is maintained with the Doctor that is examining you.
WHAT HAPPENS AFTER ATTENDING THE MEDICAL?
The Panel Physician will co-ordinate, consolidate and capture the result information electronically on the system allowing for:
- 5 working days for obtaining Blood Results and X-Ray Results.
- 5 working days for consolidation, updating, grading and submitting.
To note: Timelines are subject to various external factors that influence the collection and consolidation of information. In the event, additional reports need to be supplied by the applicant, the submission process may be delayed until such time these documents are received.
I WANT A COPY OF THE RESULTS OF THE MEDICAL, HOW DO I GET THIS?
Once the Health Case has been finalised and submitted to Immigration New Zealand – New Zealand Government, the following will be sent to you via email, on the email address provided :
- Your INFORMATION SHEET – this document shows your details and a high level proof that you have completed the necessary examinations – this can be submitted as proof that you have been for the medical (to your Immigration Consultant / Lawyer / Visa Office etc)
- Your HEALTH CASE DETAILS – this document shows all the items that are discussed during the consultation with our Doctor – this can be kept for your records, and proof of submission
- Where applicable, blood test results and chest x-ray reports.
WHO MAKES THE FINAL DECISION ON MY MEDICAL?
Immigration New Zealand – New Zealand Government makes the final decision on the outcome of the Medical. For more information : https://www.immigration.govt.nz/new-zealand-visas/apply-for-a-visa/tools-and-information/medical-info
WILL IT BE UP TO THE DOCTOR TO DECIDE IF I PASS THE EXAM OR NOT ? CAN I BRING THE DOCTOR CHOCOLATES AND FLOWERS AND ``BRIBE`` MY WAY THROUGH THE EXAM ?
No. The Immigration New Zealand – New Zealand Government makes the final decision on the outcome of the Medical. The Doctor works strictly according to the online e-medical system and will try to proactively assist with highlighting the need for specialist reports necessary.
To note : Any form of bribery will be noted and flagged immediately with the Immigration New Zealand – New Zealand Government thereby rendering your application null and void.
I WANT TO KNOW THE STATUS OF MY APPLICATION / APPROVAL OF SUBMISSION – WHO DO I CONTACT ?
Once a panel clinic has submitted your health examination results to Immigration New Zealand – New Zealand Government, any further queries about your visa application and/or your health examination results should be directed to your visa officer. Staff at a panel clinic will not be able to help you with these queries.
For further information on Immigration New Zealand – New Zealand Government health assessment process, please refer to their website at :
I HAVE BEEN GRADED “B” BY THE PANEL PHYSICIAN ! – WHAT DOES THAT MEAN AND WILL I BE DENIED ACCESS TO NEW ZEALAND ? I AM VERY WORRIED / CONCERNED THAT THIS RESULT WILL NOT ALLOW ME ACCESS TO GET INTO NEW ZEALAND
As a Panel Physician, it is our duty to flag any medical issues that appear outside of the norm, as minor as it may seem, in order that the Immigration New Zealand – New Zealand Government may make an informed decision. B Grading often is automatically flagged by the system for a pre-existing condition eg hyptertension, previous surgery etc. This B grading does NOT mean that you will NOT be allowed into New Zealand. The Immigration New Zealand – New Zealand Government reviews each case on its merits and the information presented, and then make the final decision on the outcome of the Medical. In the event, further health examinations / additional information is required, you will be notified by the Immigration New Zealand – New Zealand Government directly once your case has been assessed.
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